Shipping policy

Shipping Policy

Processing time
Orders are processed within 1-3 business days. You'll receive a confirmation email with tracking information once your order has shipped.

Delivery times
As our products are carefully sourced from trusted suppliers, delivery typically takes 7-15 business days depending on your location and the item ordered. Some items may take up to 20 business days during busy periods.

Shipping costs
Calculated at checkout using royal mail

Order tracking
Once your order ships, you'll receive a tracking number via email so you can follow your delivery every step of the way.

Delays
While we work hard to get your order to you as quickly as possible, occasional delays can happen due to customs processing, weather, or courier volume. If your order hasn't arrived within 30 days of the shipping confirmation, please contact us at [your email] and we'll investigate on your behalf.

Multiple items
If you order multiple items, they may arrive in separate packages and at different times, as they may ship from different warehouses.

International orders
We currently ship to the United Kingdom and [list other regions, e.g. EU/Europe, given your currency selector shows EU countries]. Customers outside the UK may be responsible for any customs fees or import duties.